How do I regain access to my server?

If you are unable to access your server either been blocked or forgot the root password, you can request KVM access to the server by Contacting our Support Team and you will be provided the login details to access it.

The KVM over IP connects a KVMoIP to your server so that you can access as if you was connect to your server directly.

During busy times they maybe a queue for a KVM device. In addition if your server does not recognise the keyboard or mouse of the KVM, it will be rebooted.

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